Payments, Refunds & Cancellation

This policy explains how Phalanx Construction LLC accepts payment, when deposits and balances are due, and what happens if a project is cancelled. The signed estimate or proposal for your project controls if it states different terms.

Deposits

A signed estimate and a deposit are required before work begins. The deposit is the amount stated on your estimate, typically 50% of the contract price.

Balance due upon completion

The remaining balance is due in full on the day the work is completed. Final payment is not contingent on any later inspection.

Payment methods

We accept payment by check, e-check, or credit card. Card payments are processed by Stripe. Credit card payments carry a 3% processing fee. Payments by check or e-check do not carry a processing fee.

Cancellation and refunds

If you cancel after signing the estimate, the deposit will be applied to costs already incurred, including materials, scheduling, labor, and associated administrative fees. Any remaining funds from the deposit will be refunded.

Deposits are not refunded in full once costs have been incurred. We do not charge a separate cancellation penalty beyond those incurred costs and administrative fees.

If we cancel a project before work begins for a reason that is not caused by the customer, the deposit will be refunded.

Past-due balances

Unpaid balances accrue interest at 12% per annum from the due date until paid. The customer is responsible for reasonable collection costs and attorney’s fees incurred to collect a past-due balance.

Change orders

Work requested beyond the signed scope will be documented in a written change order and billed at current pricing unless otherwise agreed in writing. Additional amounts may require an additional deposit, as stated in the change order, with the remainder due upon completion of that work.

Questions

For questions about a payment, deposit, or refund, contact Joel K. Lay:

Phalanx Construction LLC
8135 Staples Mill Rd, Henrico, VA 23228
Phone: (757) 936-2704
Email: phalanxbusinesssolutions@gmail.com